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It has been my honor to represent Butler Heating and Air Conditioning on radio and television since 1996. Our relationship has been more than an announcer doing a commercial. When I endorse a product or service, it is because I have personally experienced and used it. And have gotten to know the employees of a company on many levels. Consistently, Butler has risen above excellent in all areas, has raised the bar for all other companies, and surpassed every expectation. Most paramount of all, Butler has proved, continues to prove, and will continue to prove, the elite character that is most important of any consideration: a commitment to integrity in all dealings. Fair, honest, above board; at Butler it is not a slogan, but the way they do business. It is the expectation of the company for their employees, and a code the company lives everyday. How can I be so sure? Because, as a radio host, I am in communication with my audience, a group of people I have served for 21 years in the Dayton market. They tell me about all of the firms I recommend. What they tell me about Butler Heating and Air Conditioning are the facts I'm relating to you. Over the past decade and three years, I have had scores of phone calls, stacks of letters and e-mails, about service beyond the call, day or night, weekday, weekend and holiday. Recently, a woman from Jeffersonville, Ohio called to tell me about a problem they had. Having heard my ads, they called Butler. Though outside of their service area, Butler diagnosed the likely cause of the problem, and referred her to the gas supplier for that area, and told her what to tell them. Then they followed up to make sure all was ok. All of that without any though of making a dime. Butler did what they always do: deliver service at the very highest level. When I first began talking about Butler on the air, Bob Butler, the founder was still alive. I got to know him, and his high standards well. He would indeed, be very, very proud. Bucks Braun Dear Steve: I am writing to thank you for a wonderful job servicing our air conditioning unit. Our A/C broke down just a few days before the temperatures rose, and the humidity increased. We were sure we'd have to suffer through the hot days without it, but your team made sure we did not! We originally got quotes from a few other companies. All of them came out, looked at our unit and quoted us a price on a new system. I was referred to Butler by a co-worker. He seemed very happy with the work you did for him, so we decided to give you a call. Your salesman, Keith Wise, took one look at our air conditioner and told us he couldn't sell us a new one because the one we had was just fine. It merely needed an easy repair! We couldn't believe we were that close to spending thousands of dollars on a new unit, and here was the first person telling us we didn't need one! Keith opened our unit, showed us what the problem was, made a few calls, and got us on the schedule for the following week. Our service got even better when Keith called us back an hour later to tell us someone would be out to repair the unit that day! We owe a big thank you to Greg Millsaps, who came out in the 90-degree heat to work on our unit. My husband really enjoyed staying outside and talking with Greg, despite the hot weather! What great service, and honest employees you have! It is refreshing to come across a company like yours. We will never go elsewhere for our heating and cooling needs. You have made us customers for life! And we will also be passing along your name to our friends and family. Thanks again for a job well done! Sincerely, This afternoon I was standing at the curb at Dayton-Yellow Springs Rd. and Superior Ave. in Fairborn around 12:15 PM waiting for a C.A.T.S. flex-service bus. As I looked up the road, towards Five Points intersection, I happened to see a Fairborn City Bus had stopped at the curb with its red lights flashing. What surprised me was the number of trucks and cars that passed the bus, that is until one of your trucks did the right thing and stopped. Only then did people stop their vehicles allowing the children to board the bus in safety. I only wished I had gotten the truck's number as it passed me heading towards 444. Good for him or her for doing the right thing!!! Kathie Dear Keith, I want you to know that I'm very pleased with the heat pump installation and heat duct modifications you did for us. Wade and his partner were excellent representatives of your company. Their priorities were in exactly the spot, getting the job done right! They never appeared to be concerned about quitting for the day, just what and how things needed to be done. They are great employees. The modifications you made to our heat ducts make living in the family room a warm experience. I believe that last weekend was a good test of the system since temperatures got down in the 20's F. I was actually hot in the family room for the first time in the 6 years we've lived here. The heat pump itself seems to be functioning well in conjunction with my oil furnace. I can look forward to many more years of comfortable living in our house. Hope the bug you have is not too serious. Thanks again for a job well done! Sincerely, Dear Steve (President), Please convey my special thanks to Greg, service manager, and to Jim, service tech, who's exerted efforts solved many of our air condition problems while they were inspecting our AC equipment. I was particularly impressed by their all-around talents, their dedication, technical competence, and ability to solve these problems. Consequently, their courteous service made available to our needs was most gratifying. Their efforts were above and beyond the normal excellent service provided by Butler Heating and Air Conditioning Co. I know by the very nature of them working with customers the demands on your personnel are considerable and very time consuming. Greg and Jim represented your company in a professional manner which reflects great credit not only on them, but also on Butler Heating and Air Conditioning Co. Sincerely, Dear Sir, Thank you for the fine and efficient service in installing my new furnace last week. I had much confidence in Butler's usual dependable service and I was not disappointed. Much deserved praise goes to Mike, your service tech, for his patience and hard work. After encountering several laborious problems, he stayed and fixed every one of them despite the intense heat and frustrations. He is truly a valued employee. Again, my sincere thanks. Yours
truly, Dear Butler, Three weeks ago I purchased a furnace, air conditioner, and hot water heater from Butler. I am thrilled with everything, but I am writing in regards to Finely, the installer. What a wonderful, kind, conscientious person he is. I could not have asked for anyone better to have installed my purchases. He covered my carpet with plastic so as not to soil it while coming in and out of my home with equipment and supplies. He took the time to move my water heater to have more room in the furnace room. His work was perfect- pipes were covered with sheet metal so nothing would look unsightly. It makes me want to put chairs in that room and invite people over to see the work he did. Thank you again for sending Finley to do the work. He is a GREAT person. Respectfully, Dear Mr. Scothorn, This is a letter of appreciation for Mike, Service Technician for your business, who visited my home in May. Mike was servicing my older air conditioning unit. He took time to check each item needed and explained to me what he was doing. He also explained the need for the contactor, as well as why he did not have one on his truck. He explained why he would have to do another service call to return to install the needed item. Because of his going over about having a service contract, I made the decision to do a year contract with your business. I am sure you are happy to have Mike as a member of your staff. Needless to say, I will request his service when I call for a furnace check in the fall of this year. He was courteous, pleasant, and very tidy. A professional! Thank you, Dear Mike, My NEW Carrier A/C inspections from Oakwood and Kettering are complete, ALL passed. I have really enjoyed the new A/C. The coolness is even, it responds to the thermostat very well, and it's quiet. You installed this A/C in one day. Thank you all for your excellent work! Fred To Whom It May Concern, Thank you for sending Nathan to fix our furnace. He was very good and since we are new to you, I wanted you to know how great your service is. Thank you! Butler Management, Thank you for installing the wall-mount AC/Heat unit I requested. Installing through the stucco was challenging. Your employee, Kirk, did an exceptional job! He was very professional, organized, and treated my home as if it were his own. I will tell people how good your staff is whenever I know someone is looking for high-quality eating and air conditioning service. Thanks again Gentleman; I wish to compliment your organization and specifically your installer, Kirk, for the professionalism and thoroughness while installing the above referenced equipment at my home. I appreciate the long hours and persistence to complete this installation so that I had a minimum of down-time between the removal of my old equipment and the installation of the new. Our thanks to everyone involved with a top-notch sales and install! Thanks! Dear Sir or Madam; Your firm recently replaced our worn out heating and cooling system with a new Carrier set of equipment. I am writing to express my complete satisfaction with the entire process from the initial discussions through the installation and final testing and now with its use in keeping our home comfortable. Keith, the sales representative, was a top notch individual and was diligent in making sure we had the complete information necessary to make an informed decision. He followed up to make sure the installation was satisfactory. Dave, the service technician, who installed the unit, was a fine example of a conscientious and knowledgeable member of your organization. He worked efficiently and effectively and, to my eyes, went out of ordinary to make sure everything was satisfactory. Please feel free to use us as a reference or as a testimonial to the excellent service Butler can provide. Dear Scotty, This letter is follow-up to my conversation with you today to let you know how appreciative we are for the installation of a new water heater and Aprilaire unit. Service Technician, Wade, did a marvelous job and we want to document how pleased we are with his service. He was extremely courteous and the task was accomplished in a workman like manner. We have been customers of your for many years. You have installed our furnace and air conditioner, and service the equipment regularly. No company we deal with does it better than Butler! Scotty, it has been our pleasure to deal with Butler and you in particular. We appreciate the fair price and prompt service we always receive from you and thank you for it. In closing, we wish you continued success and a Happy New Year! Thank you so much for your expert service in assisting me with my decision in purchasing a new furnace and air conditioner. Your guidance made my final decision so much easier. Also, your serviceman, Wade, was very courteous, polite, and clean. (He even shoveled some snow for me!) I feel that we're a family as my mother was using Butler's service over 46 years ago and your quality of service has never wavered over these many years! Thank you! Twenty years ago in January 1986, our old heat pump went out. I went to Butler Heating's showroom and met with a sales person. He was very friendly and told me his name was Dick. He came to our house, checked out the situation and we discussed repairing or replacing our old unit. He was very careful to measure all the registers and cold air returns. We decided to replace the heat pump, lines into the house, and the inside coil with a Carrier unit. My wife was home at the time of the installation. She was home resting because she was pregnant and due to have our son sometime in February. The installer was very considerate and tried not to disturb her. The installer did a very good job. Other than routine maintenance we replaced two defrost boards and one set of fan blades. Even though the unit was still working fine, we decided to replace our twenty-year-old unit this fall. I contacted Butler and John came to our house to discuss options for replacement of our old system. I asked John to give me estimates on several possible ways to approach replacement. He was back out within a few days and we discussed the pros and cons of each way to change the old unit. He did not pressure me, but told me the advantages of each option. My wife and I discussed the matter. I then got back with John and told him we had decided to go with a new Carrier variable speed furnace and the Puron heat pump. John called to let us know the job would be started the first week of November. The installer came to our door and introduced himself. He was friendly. His name was Finley. Finley was most respectful of our home. He had canvas tarps to place in the work area. He did a very neat and careful job. Since I am now retired, I had a chance to watch him work. Finley was very friendly and courteous. He worked carefully and expertly in everything he did. If I had a question about the new system, he would explain how it worked. While Finley was working, John also stopped by to see how the work was coming and to answer any questions for me. When Finley was finished with the installation, he made sure all of my questions were answered on the operation of the new system. I decided to send this letter to you because I felt you should know what a good job I think John and Finley did. That is why I have used Butler Heating for the past twenty years! Dear Mr. Scothorn: We recently purchased a new furnace from your company which was installed by your employee, Finley. My husband and I wanted to take a moment to let you know how happy we are with the furnace and especially with your installer. Finley was a pleasure to have working in our home. He arrived on time each day, put in a full day's work, cleaned up after himself and left our basement neat and tidy each evening. He was pleasant and polite, answered all our questions and explained every aspect of our new equipment. He represents your company well. We have had numerous workers in our home over the last few years, most of whom did not meet our expectations in any of these areas. We will be happy to recommend Butler Heating & Air Conditioning to our family, friends and neighbors. Dear Steve, I am writing this letter to let you know what a valuable employee you have in Keith. My air conditioner was not working well. Your serviceman gave me options with the problem, the best one being a new air conditioner. It was July, and of course extremely hot. With an elderly mother and a dog with health challenges, air conditioning was a huge necessity. Keith came out the same day. He was a pleasure to deal with. That cannot be said of all sales people. I was very impressed. When the emergency date to put the new air conditioner in was a challenge due to my work schedule, Keith came to my home before I left for work. He stayed with my mother (who would not have been able to let the installer in) until the installer arrived, and introduced him to my mother so she would feel comfortable. My mother said the installer was a very nice man whom she felt comfortable having in her home. Keith is a very kind and caring man who goes well above and beyond his job description. I can guarantee you that if I owned a company who employed sales professionals, Keith would be an employee of mine. I work in customer service and have high standards and ethics when dealing with the public, and Keith certainly meets those standards. I only hope you appreciate Keith and his representation of your company. I will be having a heater installed this fall, and I have not even considered checking prices with any other company. Keith is the person I trust and want to deal with. I wrote you a letter a few years ago about your serviceman Phil, who is also an excellent representative of your company. I have recommended your company to many friends and neighbors. Thank you for running a company with such excellent employees who provide great customer service. Just wanted to e-mail you about how much we enjoy the new Carrier furnace installed recently. Thanks to Keith and the installers, for making our ductwork more efficient and our house warmer. It really made a difference! Diane and I want to express to you our sincere appreciation for Butler Heating's installation of the electric heater in our garage. From the initial contact with you, followed by Keith's involvement in inspection and contracting for the new heater and culminating in Kirk's installation, we could not be more satisfied. Please convey to Keith and Kirk our thanks for an excellent, professional and courteous job well done and completed before the snow flies. Best regards. Please accept this letter as recognition for a job well done. Specifically, we were pleased with our sales person, Keith, because he was very thorough when evaluating our needs to replace our furnace. His attention to making sure the furnace would be installed and functioning properly gave us great confidence that we had chosen the right company for this major home improvement. We also want to recognize our primary installer, Kirk. He was very conscientious, hard working, and professional. His high level of experience and skills made us feel that we had an expert on the job. We believe this quality of customer service is rare in today's highly competitive marketplace. Please feel free to use us a a reference for your company. I am writing this note to you to let you know what a wonderful job Mr. Brockmeier did at my home on 10.5. He was very professional in the performance of his work and very thorough. He cleaned up after finishing his job and was also very courteous. When the job is done next year, I would like to have him back! My wife and I would like to express to you our pleasure with the newly installed furnace in our home. I was impressed by the amount of work (including the removal of the old units) that was accomplished in just one week's time. Everything works perfectly, all work areas were cleaned up nicely, and I appreciate all the little "extra" jobs that your installer did while he was on the job. The entire team was professional and very knowledgeable. It's nice to know that we now are all set for the cold winter ahead. Dear Sir: You recently installed a Lennox air conditioner in my home. I delayed writing you since the weather has been cool, and we had not needed to use the unit until recently. It appears to be working well, but I want to take the opportunity to thank the excellent members of the Butler staff for their work. Your sales representative was courteous and knowledgeable. He provided exactly the information we needed to make a decision. He applied no pressure to unreasonably upgrade beyond the proper requirements for my home. His follow-up calls and visits were particularly impressive. It was immediately apparent that the installer was professional in every way. He was meticulous in his approach; he explained every component of his work; and he was tenacious in his effort to ensure quality at each step. He knew his business. He even volunteered to help me when I needed to do some landscaping to prepare for the installation. At all times, he was courteous and he minimized disruption to our home. Upon his departure, he made sure we understood each issue with the new system. In brief, he represented your company well. Your employees did well, and I trust you will let them know that you have a satisfied customer. I plan to do business with Butler again. Dear Sir, I am writing you to say that I was very pleased with the services provided by your service representative. He was knowledgeable in assisting me with my AC purchase. He was accommodating to my schedule. He worked long, and above and beyond the call of duty to finish the job. He started early in the morning and finished about 8:00 PM. He gave up a dinner out to complete the job that night versus going into a second day. My allergies were severe and having the job completed in a day was a "life saver!" He deserves to be recognized, and he always was pleasant and had a smile. Regards To The Service Dep't, Thank you so much for the prompt call. When I got up this morning, I noticed the furnace would not click on. Bob came out after lunch. It was the leads controlling the thermostat. But more importantly, after I clumsily knocked a bottled of meds on the floor, Bob stayed and retrieved a large number of them. More than I did I'm afraid. He was so kind about it too. I nominate him for January's Man of the Month! Thank you! Attention President, Your company has recently completed the installation of a new air conditioning unit in my home. I am very pleased with the results from the stand point of functionality and neatness of installation. I am writing you this letter to specifically commend several of your staff for their professional demeanor and attention to quality and customer satisfaction. I had the occasion to have to contact your place of business several times in the past two weeks and, in every instance, Jill gave attention to my requests in a very prompt, professional and friendly manner. In today's world where the telephone is, in many cases, the initial portal through which a customer gains entrance to and forms an opinion of your business, it must be comforting to know you have an employee such as Jill on your administrative staff. I would also like to thank you for having people like John on your sales staff who know your products and are able to present them in a non-abrasive manner. It just so happens that in an early work endeavor some 50 years ago at Proctor and Gamble, I was involved with Air Conveyance Engineering as it related to moving granulated products such as Tide through ducts. I am familiar with the more technical aspects of air flow and was pleased to recognize that John was able to answer several technical questions I had regarding our new equipment. I also appreciated John's low key approach to sales. And last, but not least, thank you for having quality installation personnel such as Fred on your staff. I tend to be somewhat of a stickler for detail and I certainly recognize quality as it relates to an engineering installation. Fred did a superb job on the installation and deserves recognition for doing so. In closing, I would again like to thank you and your staff for a quality job and if I am ever asked, I would not hesitate to recommend your company. Hi Guys, I just wanted to let you know how great your business is and how great your service guys and dispatchers are! I have had service twice in the last few months, but I have used Butler for a bunch of years. We are very busy and most companies will give us a 3 or 4 hour window and we just have to sit at home and wait. Your dispatcher will always page or call my cell when we have about 15 to 20 minutes to arrival. That is how business should be conducted! You are doing your best to accommodate the client and you make it real easy to do business with. Also, we have never met a Butler service guy that we did not like. They are always very professional and courteous. They also are always very knowledgeable. They never seem to be wasting time which cost both of us. Keep up the great work and service. Please let your servicemen and dispatcher know that they are appreciated. Gentlemen, I was recently happy to refer my friends to your company for their heating and air conditioning needs. I heard that your company installed a new furnace and air conditioning unit at their house. I hope they are as satisfied as I have been with my new Carrier furnace. Recently one of your fine service people came to my home and serviced my furnace that was not heating properly. When the furnace showed the same symptoms of the original service call, he came back out on a cold and snowy Sunday morning to make sure the furnace was heating once again. At present, the problem seems resolved. He deserves to be told "good job" for he was prompt, courteous and he got the job done. It is comforting to know your company has people like him in its employ. Feel free to use me as a reference for I feel Butler is the best company in Dayton when it comes to heating and cooling and repair. Keep up the good work! We would like to relay our satisfaction to you about Butler's service to our home this week: Monday through Wednesday. Specifically, we would like to express our appreciation for the gentleman who repaired our air conditioning problem. He was very respectful in his demeanor. He was respectful of our home and worked consistently from the time he arrived until he left. He always cleaned up before he left and would be welcome back into our home for future repairs if/when needed. We are enjoying our air conditioning and want to assure this gentleman receives the recognition we feel he deserves. Thank you! Dear Mr. Scothorn: You recently installed a new furnace at my home in Centerville. My wife and I wanted to tell you what a nice job all of your employees did; especially the young man who installed it. I don't know his name, but he was very polite and courteous. He went out of his way to explain everything and I enjoyed talking to him. Your people were well groomed and professional in every respect. I chose your company because of your excellent reputation, and we were completely satisfied with your work. Please convey our thanks to all of your employees. Wishing all of you happy holidays. To Whom It May Concern: I would like to take this opportunity to express how pleased I am with the service I received from your company. Everyone I dealt with was friendly, competent and professional. I cannot say enough about how much our salesperson helped me in making my decision to purchase a new furnace and air conditioning unit. I felt confident that she was interested in providing me with the best possible products to meet my individual needs. She is truly an asset to your organization. I would be more than happy to refer you to any friends or family members that may need your services in the future. Thank you again for all of your hard work. We are so pleased and impressed with the professional installation of our new furnace by your exceptional and very good employee. We can and will tell our friends about Butler Heating & Air Conditioning. To everyone that worked together in installing our furnace and air conditioner unit, we are very pleased with it. We especially are pleased with the attitude all the guys had and how neat they treated our home. A special thanks to Steve for being so nice and prompt. Thanks again. I appreciate the help on making my choice, Carrier, and for showing me around the Butler office. Your courtesy helped me select Butler. I'm looking for many years of service out of the furnace and A/C. The representative did a nice job and was very helpful explaining how the system worked. It's nice doing business with your company! Thanks! Please accept my thanks and congratulations for an installation well done. The inspector made many favorable comments as he reviewed your work and prepared his report. Of course we look forward to enjoying the controlled environment. I'm also impressed with the men I've met during the project. Very truly yours. OH Lic. #21945 |
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