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To Whom It May Concern, Thank you for sending Nathan to fix our furnace. He was very good and since we are new to you, I wanted you to know how great your service is. Thank you! Butler Management, Thank you for installing the wall-mount AC/Heat unit I requested. Installing through the stucco was challenging. Your employee, Kirk, did an exceptional job! He was very professional, organized, and treated my home as if it were his own. I will tell people how good your staff is whenever I know someone is looking for high-quality eating and air conditioning service. Thanks again Gentleman; I wish to compliment your organization and specifically your installer, Kirk, for the professionalism and thoroughness while installing the above referenced equipment at my home. I appreciate the long hours and persistence to complete this installation so that I had a minimum of down-time between the removal of my old equipment and the installation of the new. Our thanks to everyone involved with a top-notch sales and install! Thanks! Dear Sir or Madam; Your firm recently replaced our worn out heating and cooling system with a new Carrier set of equipment. I am writing to express my complete satisfaction with the entire process from the initial discussions through the installation and final testing and now with its use in keeping our home comfortable. Keith, the sales representative, was a top notch individual and was diligent in making sure we had the complete information necessary to make an informed decision. He followed up to make sure the installation was satisfactory. Dave, the service technician, who installed the unit, was a fine example of a conscientious and knowledgeable member of your organization. He worked efficiently and effectively and, to my eyes, went out of ordinary to make sure everything was satisfactory. Please feel free to use us as a reference or as a testimonial to the excellent service Butler can provide. Dear Scotty, This letter is follow-up to my conversation with you today to let you know how appreciative we are for the installation of a new water heater and Aprilaire unit. Service Technician, Wade, did a marvelous job and we want to document how pleased we are with his service. He was extremely courteous and the task was accomplished in a workman like manner. We have been customers of your for many years. You have installed our furnace and air conditioner, and service the equipment regularly. No company we deal with does it better than Butler! Scotty, it has been our pleasure to deal with Butler and you in particular. We appreciate the fair price and prompt service we always receive from you and thank you for it. In closing, we wish you continued success and a Happy New Year! Thank you so much for your expert service in assisting me with my decision in purchasing a new furnace and air conditioner. Your guidance made my final decision so much easier. Also, your serviceman, Wade, was very courteous, polite, and clean. (He even shoveled some snow for me!) I feel that we're a family as my mother was using Butler's service over 46 years ago and your quality of service has never wavered over these many years! Thank you! Twenty years ago in January 1986, our old heat pump went out. I went to Butler Heating's showroom and met with a sales person. He was very friendly and told me his name was Dick. He came to our house, checked out the situation and we discussed repairing or replacing our old unit. He was very careful to measure all the registers and cold air returns. We decided to replace the heat pump, lines into the house, and the inside coil with a Carrier unit. My wife was home at the time of the installation. She was home resting because she was pregnant and due to have our son sometime in February. The installer was very considerate and tried not to disturb her. The installer did a very good job. Other than routine maintenance we replaced two defrost boards and one set of fan blades. Even though the unit was still working fine, we decided to replace our twenty-year-old unit this fall. I contacted Butler and John came to our house to discuss options for replacement of our old system. I asked John to give me estimates on several possible ways to approach replacement. He was back out within a few days and we discussed the pros and cons of each way to change the old unit. He did not pressure me, but told me the advantages of each option. My wife and I discussed the matter. I then got back with John and told him we had decided to go with a new Carrier variable speed furnace and the Puron heat pump. John called to let us know the job would be started the first week of November. The installer came to our door and introduced himself. He was friendly. His name was Finley. Finley was most respectful of our home. He had canvas tarps to place in the work area. He did a very neat and careful job. Since I am now retired, I had a chance to watch him work. Finley was very friendly and courteous. He worked carefully and expertly in everything he did. If I had a question about the new system, he would explain how it worked. While Finley was working, John also stopped by to see how the work was coming and to answer any questions for me. When Finley was finished with the installation, he made sure all of my questions were answered on the operation of the new system. I decided to send this letter to you because I felt you should know what a good job I think John and Finley did. That is why I have used Butler Heating for the past twenty years! Dear Mr. Scothorn: We recently purchased a new furnace from your company which was installed by your employee, Finley. My husband and I wanted to take a moment to let you know how happy we are with the furnace and especially with your installer. Finley was a pleasure to have working in our home. He arrived on time each day, put in a full day's work, cleaned up after himself and left our basement neat and tidy each evening. He was pleasant and polite, answered all our questions and explained every aspect of our new equipment. He represents your company well. We have had numerous workers in our home over the last few years, most of whom did not meet our expectations in any of these areas. We will be happy to recommend Butler Heating & Air Conditioning to our family, friends and neighbors. Dear Steve, I am writing this letter to let you know what a valuable employee you have in Keith. My air conditioner was not working well. Your serviceman gave me options with the problem, the best one being a new air conditioner. It was July, and of course extremely hot. With an elderly mother and a dog with health challenges, air conditioning was a huge necessity. Keith came out the same day. He was a pleasure to deal with. That cannot be said of all sales people. I was very impressed. When the emergency date to put the new air conditioner in was a challenge due to my work schedule, Keith came to my home before I left for work. He stayed with my mother (who would not have been able to let the installer in) until the installer arrived, and introduced him to my mother so she would feel comfortable. My mother said the installer was a very nice man whom she felt comfortable having in her home. Keith is a very kind and caring man who goes well above and beyond his job description. I can guarantee you that if I owned a company who employed sales professionals, Keith would be an employee of mine. I work in customer service and have high standards and ethics when dealing with the public, and Keith certainly meets those standards. I only hope you appreciate Keith and his representation of your company. I will be having a heater installed this fall, and I have not even considered checking prices with any other company. Keith is the person I trust and want to deal with. I wrote you a letter a few years ago about your serviceman Phil, who is also an excellent representative of your company. I have recommended your company to many friends and neighbors. Thank you for running a company with such excellent employees who provide great customer service. Just wanted to e-mail you about how much we enjoy the new Carrier furnace installed recently. Thanks to Keith and the installers, for making our ductwork more efficient and our house warmer. It really made a difference! Diane and I want to express to you our sincere appreciation for Butler Heating's installation of the electric heater in our garage. From the initial contact with you, followed by Keith's involvement in inspection and contracting for the new heater and culminating in Kirk's installation, we could not be more satisfied. Please convey to Keith and Kirk our thanks for an excellent, professional and courteous job well done and completed before the snow flies. Best regards. Dear Sir: On May 12, we had an air conditioner installed by Fred. The equipment is working great and we are very pleased. We wish to praise Fred for his fine service. This employee was very knowledgeable, friendly, and hard working. It was a pleasure having him in our home. He answered any and all questions we had with no hesitation. We have never seen anyone clean up the area they were working in as well as he did. He left everything clean and in good shape. This man is a true asset to your company. Thanks to your employee we are "cool" and very pleased with his work. Thanks again! Please accept this letter as recognition for a job well done. Specifically, we were pleased with our sales person, Keith, because he was very thorough when evaluating our needs to replace our furnace. His attention to making sure the furnace would be installed and functioning properly gave us great confidence that we had chosen the right company for this major home improvement. We also want to recognize our primary installer, Kirk. He was very conscientious, hard working, and professional. His high level of experience and skills made us feel that we had an expert on the job. We believe this quality of customer service is rare in today's highly competitive marketplace. Please feel free to use us a a reference for your company. Dear Sir: You recently installed a Lennox air conditioner in my home. I delayed writing you since the weather has been cool and we had not needed to use the unit until recently. It appears to be working well, but I want to take the opportunity to thank the excellent members of the Butler staff for their work. Mike, your sales representative, was courteous and knowledgeable. He provided exactly the information we needed to make a decision. He applied no pressure to unreasonably upgrade beyond the proper requirements for my home. Mike's follow-up calls and visits were particularly impressive. Fred performed the installation of our system. It was immediately apparent that Fred was a professional in every way. He was meticulous in his approach; he explained every component of his work; and he was tenacious in his effort to ensure quality at each step. Fred knew his business. He even volunteered to help me when I needed to do some landscaping to prepare for the installation. At all times, Fred was courteous, and he minimized disruption to our home. Upon his departure, he made sure we understood each issue associated with the new system. In brief, he represented your company well. Your employees did well, and I trust you will let them know that you have a satisfied customer. I plan to do business with Butler again! I am writing this note to you to let you know what a wonderful job Mr. Brockmeier did at my home on 10.5. He was very professional in the performance of his work and very thorough. He cleaned up after finishing his job and was also very courteous. When the job is done next year, I would like to have him back! My wife and I would like to express to you our pleasure with the newly installed furnace in our home. I was impressed by the amount of work (including the removal of the old units) that was accomplished in just one week's time. Everything works perfectly, all work areas were cleaned up nicely, and I appreciate all the little "extra" jobs that your installer did while he was on the job. The entire team was professional and very knowledgeable. It's nice to know that we now are all set for the cold winter ahead. Thanks for the help on my A/C coil installation. You are the reason I am a "one call" customer and don't shop around. Tell your boss you get my vote! Dear Sir, I appreciate the work done in installing a new furnace and air conditioning unit in my house. He was polite and considerate at all times and that is appreciated. Dear Sir: You recently installed a Lennox air conditioner in my home. I delayed writing you since the weather has been cool, and we had not needed to use the unit until recently. It appears to be working well, but I want to take the opportunity to thank the excellent members of the Butler staff for their work. Your sales representative was courteous and knowledgeable. He provided exactly the information we needed to make a decision. He applied no pressure to unreasonably upgrade beyond the proper requirements for my home. His follow-up calls and visits were particularly impressive. It was immediately apparent that the installer was professional in every way. He was meticulous in his approach; he explained every component of his work; and he was tenacious in his effort to ensure quality at each step. He knew his business. He even volunteered to help me when I needed to do some landscaping to prepare for the installation. At all times, he was courteous and he minimized disruption to our home. Upon his departure, he made sure we understood each issue with the new system. In brief, he represented your company well. Your employees did well, and I trust you will let them know that you have a satisfied customer. I plan to do business with Butler again. Dear Sir, I am writing you to say that I was very pleased with the services provided by your service representative. He was knowledgeable in assisting me with my AC purchase. He was accommodating to my schedule. He worked long, and above and beyond the call of duty to finish the job. He started early in the morning and finished about 8:00 PM. He gave up a dinner out to complete the job that night versus going into a second day. My allergies were severe and having the job completed in a day was a "life saver!" He deserves to be recognized, and he always was pleasant and had a smile. Regards Thank you very much! Such a surprise to receive the dinner tickets at Outback Steakhouse! We used them on Memorial Day and had a very good dinner. We have been customers for years and highly recommend your company! To Whom It May Concern: Thank you for coming out so promptly and turning the furnace switch to "On" position. We have people come in and care for Dad and the switch was turned to "Off" by mistake. Also, thank you for extending credit as I could not get there until 5 P.M. that evening and we don't keep cash on hand. Enclosed is his check for $64 to cover the trip fee and labor. Thanks again for your assistance. Dear Sir, Thank you so much for the generous gift certificates to the Outback Steakhouse. What a pleasant surprise! We have been very satisfied with your fine service for many years. Wishing all of you much success in the years to come. Dear Sir, I write this to highly compliment Roy for effective work in correcting some items essential to the proper working of my new Lennox furnace installed last month. I admired his knowledgeable dedication to his job as well as his patient explanation to his job as well as his patient explanation to dumb old me of the ins and outs of the entire system; furnace, thermostat and air conditioner. I am always willing to learn and he is a good teacher. Don't lose him. I'd just like to let your company know how pleased we were with the wonderful service provided us by your serviceman, Roy. Mine was not the easiest of installations, but Roy never gave up and really went the extra mile with solutions regarding our various problems. We commend him! I was surprised and pleased to receive from you and your employees the certificate for $50 to the Outback Steakhouse - a dinner for two. Haven't used it yet, but will in the near future. This was such a kind thing for you to do. It certainly isn't hard to fill out an opinion card after a service call. Your service men have always done excellent work and are pleasant as well. I am so glad to have chosen your company. The "eating-out" gift certificate was a most pleasant surprise. We went to dinner tonight as beneficiaries of the opinion card lottery, and we wish to say thank you for the company's good will. And our home is warm as the new boiler functions quietly and well. To The Service Dep't, Thank you so much for the prompt call. When I got up this morning, I noticed the furnace would not click on. Bob came out after lunch. It was the leads controlling the thermostat. But more importantly, after I clumsily knocked a bottled of meds on the floor, Bob stayed and retrieved a large number of them. More than I did I'm afraid. He was so kind about it too. I nominate him for January's Man of the Month! Thank you! Thank you for the $50 Outback Steakhouse gift certificate. It was totally unexpected and a nice thing to do. My family and I will enjoy the dinner. We will happily refer our friends and neighbors to Butler Heating & Air Conditioning! Thanks so much for the great gift certificate to the Outback Steakhouse. It really helped make our holiday so much better. Thanks again! Dear Sirs, I apologize for taking so long to send this Thank You. I was totally stunned to receive the $50 gift certificate from your April drawing. I very seldom win anything. So this was wonderful. Thank you very much! Thank you very much for the air conditioner cover for our new Puron A/C. We received it last Friday and will make good use of it during the winter months. It will keep our A/C like new! Thanks again Attention President, Your company has recently completed the installation of a new air conditioning unit in my home. I am very pleased with the results from the stand point of functionality and neatness of installation. I am writing you this letter to specifically commend several of your staff for their professional demeanor and attention to quality and customer satisfaction. I had the occasion to have to contact your place of business several times in the past two weeks and, in every instance, Jill gave attention to my requests in a very prompt, professional and friendly manner. In today's world where the telephone is, in many cases, the initial portal through which a customer gains entrance to and forms an opinion of your business, it must be comforting to know you have an employee such as Jill on your administrative staff. I would also like to thank you for having people like John on your sales staff who know your products and are able to present them in a non-abrasive manner. It just so happens that in an early work endeavor some 50 years ago at Proctor and Gamble, I was involved with Air Conveyance Engineering as it related to moving granulated products such as Tide through ducts. I am familiar with the more technical aspects of air flow and was pleased to recognize that John was able to answer several technical questions I had regarding our new equipment. I also appreciated John's low key approach to sales. And last, but not least, thank you for having quality installation personnel such as Fred on your staff. I tend to be somewhat of a stickler for detail and I certainly recognize quality as it relates to an engineering installation. Fred did a superb job on the installation and deserves recognition for doing so. In closing, I would again like to thank you and your staff for a quality job and if I am ever asked, I would not hesitate to recommend your company. I want to apprise you of the excellent job Roy performed in the installation of our Carrier condensing unit. He performed the installation in the most thorough and professional manner any customer could desire. It was apparent Roy is of superior caliber and a definite asset to your company. As a matter of information, I had not used Butler Heating And Air Conditioning for a number of years because of dissatisfaction with a service call on my old air conditioner. Employees like Roy are hard to find in today's "bottom line" oriented business world. Do your best to keep him! I received a questionnaire in the mail yesterday asking me about the service I just received from Butler. I have filled out the questionnaire, but I also wanted to let you know that I have used Butler services since approximately the mid-1980s and I have always had wonderful service from your company. Every year I get the spring air conditioner check up and the fall furnace check and the technicians have always been friendly and courteous. I have an old furnace and air conditioning unit and we often tease about how we keep "nursing it along" until I get my children out of college. Keep up the great job! Be sure to compliment your technicians and staff. Dave came to our residence to do the Spring Special for our air conditioning system. He reported here for the service call in a very timely manner after telephoning us. It was his first service call here. I was impressed with his apparent technical knowledge, his thoroughness in checking things out and his efficiency in doing the needed maintenance. He left me with the good feeling that the job was well done. Once again, I do appreciate Butler's management in providing such high quality maintenance. Thank you all for this unexpected and most generous gift! In all my years at G.M., with all of the office pools for everything imaginable, not once did I win anything. On such a rainy day, pulling this from the mailbox was a true bright spot. I've enjoyed the thirty-five year relationship with Butler and look forward to it continuing. Hi Guys, I just wanted to let you know how great your business is and how great your service guys and dispatchers are! I have had service twice in the last few months, but I have used Butler for a bunch of years. We are very busy and most companies will give us a 3 or 4 hour window and we just have to sit at home and wait. Your dispatcher will always page or call my cell when we have about 15 to 20 minutes to arrival. That is how business should be conducted! You are doing your best to accommodate the client and you make it real easy to do business with. Also, we have never met a Butler service guy that we did not like. They are always very professional and courteous. They also are always very knowledgeable. They never seem to be wasting time which cost both of us. Keep up the great work and service. Please let your servicemen and dispatcher know that they are appreciated. Gentlemen, I was recently happy to refer my friends to your company for their heating and air conditioning needs. I heard that your company installed a new furnace and air conditioning unit at their house. I hope they are as satisfied as I have been with my new Carrier furnace. Per your promotion, I am submitting the $100 gift referral card. I am working on one and possibly two more referrals! Keep up the good work! Called to say how pleased I was with your service and Phil. Dave was absolutely wonderful. He knew exactly what to do to fix our problem. I am extremely happy with the job and his performance! Butler, On 10/1/01, Rick came to our home to perform the annual furnace check-up. I was very favorably impressed with his performance. He was on-time, efficient and thorough in doing the check-up, and courteous and helpful in discussing the results and the equipment. It was a pleasure to have him do the job! Sirs, I wish to let you know how much I appreciated one of your employees. He was extremely pleasant and helpful while working in a very confined area in extreme heat. Even without things working out in the time frame we had hoped, he made a special effort to have my air installed as soon as he could. For these reasons, I wished to say you are to be congratulated for having someone of his caliber working for you. Again, everything is appreciated! Recently one of your fine service people came to my home and serviced my furnace that was not heating properly. When the furnace showed the same symptoms of the original service call, he came back out on a cold and snowy Sunday morning to make sure the furnace was heating once again. At present, the problem seems resolved. He deserves to be told "good job" for he was prompt, courteous and he got the job done. It is comforting to know your company has people like him in its employ. Feel free to use me as a reference for I feel Butler is the best company in Dayton when it comes to heating and cooling and repair. Keep up the good work! This is to let you know that Gary and Roy deserve praise for their imaginative planning and installation of our Lennox oil furnace while overcoming unusual installation problems. We also would like to commend Jeff for his unrelenting effort and dedication to finish the job. You would be proud to view the installation and you are invited to do so at your convenience. We would like to relay our satisfaction to you about Butler's service to our home this week: Monday through Wednesday. Specifically, we would like to express our appreciation for the gentleman who repaired our air conditioning problem. He was very respectful in his demeanor. He was respectful of our home and worked consistently from the time he arrived until he left. He always cleaned up before he left and would be welcome back into our home for future repairs if/when needed. We are enjoying our air conditioning and want to assure this gentleman receives the recognition we feel he deserves. Thank you! Earlier I mentioned that my Carrier Furnace sounded like a jet leaving a Carrier. Well....no more! Dave, the Service Manager installed a baffle today and the furnace is as quiet as can be. We greatly appreciate the personal interface with the owner, Steve. This proves that Butler is no. 1 - not only in technical areas, but no. 1 in insuring customer satisfaction. Thank you very much. If ever we can serve as a reference for you, you need only call. Dear Mr. Scothorn: You recently installed a new furnace at my home in Centerville. My wife and I wanted to tell you what a nice job all of your employees did; especially the young man who installed it. I don't know his name, but he was very polite and courteous. He went out of his way to explain everything and I enjoyed talking to him. Your people were well groomed and professional in every respect. I chose your company because of your excellent reputation, and we were completely satisfied with your work. Please convey our thanks to all of your employees. Wishing all of you happy holidays. To Whom It May Concern: I would like to take this opportunity to express how pleased I am with the service I received from your company. Everyone I dealt with was friendly, competent and professional. I cannot say enough about how much our salesperson helped me in making my decision to purchase a new furnace and air conditioning unit. I felt confident that she was interested in providing me with the best possible products to meet my individual needs. She is truly an asset to your organization. I would be more than happy to refer you to any friends or family members that may need your services in the future. Thank you again for all of your hard work. To: Butler Heating & Air Condition Co. Dear Sir: Since October 4th, 1982, we have called on Butler for service of the furnace and air conditioner at our present residence. We have received vary professional and most courteous service throughout this period. Recently we called requesting service on our Carrier Air Conditioner (1973 vintage) informing the secretary who answered, the need of refrigerant. She indicated there was a number of service requests and the work load was heavy. A date was set for service with a possible earlier date if there was a cancellation. We were called informing us a service technician was on the way. Of course we were delighted. Thank you! We explained the situation,
directing the technician to the air conditioner. He looked at the unit and
then gave us the bad news. Now the good news. We discussed the possibilities
and to shorten this letter, we must inform you that your service technician
performed a most satisfactory and commendable job. Truly he has done a very
professional job. Also, we say this is in keeping with the Butler tradition
of fine service. We thank you for the prompt service and a job well done. We are so pleased and impressed with the professional installation of our new furnace by your exceptional and very good employee. We can and will tell our friends about Butler Heating & Air Conditioning. I respect your approach to the job, and your honesty in acknowledging and correcting what needed correcting. Those are admirable traits and Butler is lucky to have you. We appreciate your being a sponsor as it gives us a chance, even more so, to reach more people to tell them about the service that we received when we had our new furnace put in last March. We have been very happy with the furnace and certainly with the wonderful service that we received. Thanks for your being a sponsor. I feel that we will be more than happy to continue telling people about the fine service and product that you furnish. To everyone that worked together in installing our furnace and air conditioner unit, we are very pleased with it. We especially are pleased with the attitude all the guys had and how neat they treated our home. A special thanks to Steve for being so nice and prompt. Thanks again. I appreciate the help on making my choice, Carrier, and for showing me around the Butler office. Your courtesy helped me select Butler. I'm looking for many years of service out of the furnace and A/C. The representative did a nice job and was very helpful explaining how the system worked. It's nice doing business with your company! Thanks! Please accept my thanks and congratulations for an installation well done. The inspector made many favorable comments as he reviewed your work and prepared his report. Of course we look forward to enjoying the controlled environment. I'm also impressed with the men I've met during the project. Very truly yours. What a pleasure it is to represent your company on WONE. Both Gary and Dave were so impressive on their recent service calls to our home. The professionalism, the quality of the work, and willingness to explain every step made the experience one I can tell our listeners about with pride, knowing that's how the way it is whenever Butler comes calling. Great work!
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