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Customer Feedback
Butler Heating And Air Conditioning Company (Butler) visits thousands of homes in
the Miami Valley every year. Most of these valued customers receive an
opinion response card asking them to grade our company immediately after
our service call or installation work.
Here are just some of our customer's comments:
- Butler always does a great job - never have had any problems
- Was nice to have a service man to know right off what needed to be
done to blower.
- Technician went "extra mile" in determining and fixing
problem. Furnace runs better than it has for months.
- I have been a Butler customer for about 20+ years and I've always been
pleased.
- I was very happy with quick response. Thank you.
- When I had trouble, you helped immediately.
- A very nice person. Did a great job. You're really a wonderful company
to deal with.
- You always send fine gentlemen and they do very good work.
- I called and he was here in less than an hour. That saved me a lot of
time waiting. Thanks for the service.
- I appreciate the prompt service and great attitude of technicians.
Thanks!
- Everything fine - as always!
- Prompt, courteous service, friendly, neat.
- Excellent service. Very nice serviceman.
- Thank your tech for letting me know the part was under warranty.
- Anytime anyone needs work, I will refer you!!!
- Very timely, professional and was willing to answer and explain
procedures.
- Your work and employees are really wonderful. You're tops in our
thinking.
- Phil has good customer relations and treated me and my home with
respect and care!
- I always do recommend your company. So did my Father.
- We have done business with your company for 25 years and have always
been very satisfied.
- Great job! Thanks!
- Your service person did a really good job. We appreciate it very much.
I will definitely have Butler and Harold service my properties. Thanks!
- Very pleased with response and service on a day when weather was bad.
Technician did everything possible to get the furnace working and
succeeded. Appreciate the great service.
- Explained things well and gave conservative advise.
- Rick took care of the problem in a professional manner and he
thoroughly explained what he did.
- Could not ask for better service.
- When my Mother's furnace went out a couple of months ago, I called
Butler. He did a great job. Mom was impressed.
- Work is performed in an outstanding manner.
- Very high quality of work.
- Informative and good.
- Every person from Butler has done an excellent job.
- I tried calling other heating services and got the runaround. Your
company was courteous and prompt.
- Dave was very informative and I appreciate that.
- Bob has done our service for years. Was very patient with us when our
equipment aged.
- Dave, as your other crew, was very good and knowledgeable about his
work.
- I have had Tony do several different jobs in my home. He is always
excellent. Thank you!
- Both men were very polite, friendly, and knowledgeable. I'd highly
recommend them.
- Very good and courteous service.
- Thanks!
- Phil was wonderful! You have a very valuable employee! Mike and Gary
were also great!
- Very happy with your service. Use you every year.
- I have received quality service for over 30 years.
- I have been very pleased with Butler's response in making sure we are
completely satisfied. Thank you!
- Long time customer and very pleased with service. Thanks!
- Will always use Butler and tell friends about it.
- Yours is the kind of company I love to use. I trust Butler.
- Appreciate prompt response.
- Wonderful - I was in a panic. He showed up in 20 minutes and fixed
everything.
- I like the same day service and the good work. No fooling around when
they arrive.
- Very professional with a great attitude and personality. Informative
on upgrading unit.
- Butler is always helpful and gets the job done. Thank you so much.
- Excellent service call.
- Technician was very nice and knew what he was doing. Thank you!
- Butler was a very wise choice on our part. Thank you!
- This crew was very conscientious, courteous and hard working.
- Only question, should the a/c unit be just a little bigger, 4 ton
instead of 3 1/2 ton?
- I am a new customer to Butler and so far am pleased with their work.
- Great service! The work and price were excellent.
- I really appreciate Dave's working around my schedule and setting a
Saturday appointment. We have always been pleased with the quality and
service from Butler.
- I have called Butler many times over the years (and no one else) and
recommend Butler to others.
- Very nice gentleman. Explains what he does.
- You have been giving us excellent service for years.
- Great technician and person. Send him to our place anytime.
- I appreciate the quick response.
- Great improvement over the previous company.
- I was very pleased with the service I received. The tech was very
nice.
- The technician was most caring and sensitive to my husband's
condition.
- We have been pleased and appreciative of your service over the years.
I referred your service to the new owner.
- Thanks for a job well done!
- Mont county inspector said it was an excellent installation.
- Thanks
for coming on Saturday morning. We were scheduled for Monday afternoon.
- Mike was great! Thanks.
- You came through again for us -
just as Bucks Braun said you would!
- Best technician you've sent to
work here.
- Have used Butler for 20+ years.
Always happy!
- This was Mike's first service
for us and we were very pleased. Thank you!
- Have used Butler for service for
20 years.
- Mr. Boyden was very
professional.
- Butler and Boyden are the best.
- He was the best technician I've
had from Butler (25 years).
- You replaced the compressor in
my new A/C. That seemed to fix the problem of lights and clock dimming.
Thanks!
- Gary is super - I hope he always
comes. He is special to me.
- Great job! Friendly.
- The installer was very reliable
and polite.
- Wade was fantastic!
Very thorough and conscientious. Always on time. Easy to talk to. Wade
is the best! We actually miss seeing him around.
- Thanks for the quick response
due to my medical condition.
- Thanks for the quick service! It
was a very hot, humid day. Bob was great!
- Very nice gentleman and did a
good job.
- I did talk to a friend about
Butler and she is getting her air conditioning next Monday.
- I have already recommended
Butler.
- Thanks for coming out so
quickly!
- Thanks for coming so soon.
- Always pleased with Butler's
expertise!
- Very good service. Very
professional and explained the working of the unit
- Satisfied customer
- Tony was great! I hope he always
gets my calls!
- Very professional; he did a
great job.
- Very helpful and explained
everything.
- Dave was great. He explained
everything in detail.
- We were not given info about
different models and efficiency (or lack of) of the unit.
- Request Paul for fall inspection
of furnace.
- Got an old system running, but
no guarantee for extra hot summer, of length of time.
- I was very pleased with the
work.
- No complaint. Everything went
quite fine.
- Appreciate quick response to my
need for service during a peak a/c period.
- "Thank you very much!"
- Great worker, nice, very
confident he could fix our air problem. Thank you for your service.
- Your employees were very
professional and friendly.
- Tom did a fine job.
- No explanation of what was done
as far as electrical aspect.
- Tom performed very well and left
the surroundings clean and in order.
- Tom was punctual, friendly, and
professional. We appreciate the excellent job he did for us.
- He left his channel lock pliers.
- This is the second time Tom has
worked with us. He is always courteous and always does a wonderful job!
- Good service.
- Bob has been very good
- It would be nice if senior
citizens got a 10% discount with your company.
- Always pleased with service from
Butler. I have recommended to friends and co-workers and most of my
family already uses Butler Heating.
- I called at 8:15, was called
back at 8:30 and the technician arrived by 9:00. Excellent!!!
Sales
& Application Engineer Feedback
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No
concerns - Will recommend you to anyone, anywhere, anytime!
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Very
satisfied. My kitchen has never been so comfortable. I've lived here
since 1968.
-
He
was very honest and a pleasure to work with.
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Thorough
inspection of what I needed.
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Good
service and knowledgeable representatives
-
He
was very thorough and specific about our needs. We look forward to the
job.
-
Thank
you for your prompt response.
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We
are very satisfied.
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I
appreciate his taking the time and especially understanding my financial
situation, to work out and through the best. Most economical performance
for my needs. Thank you.
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Good
presentation, answered all of my questions. Left me feeling good about
choosing your company.
-
He
answered all our questions and scheduled quickly - unit installed as of
today!
-
The
installer did an EXCELLENT job! Was courteous, on time, cleaned up,
checked everything!
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In
22 years of Butler service, you still rate "OUTSTANDING" for
sales and service!
OH Lic. #21945
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24
Hour
EMERGENCY
Service
7
Days A Week
365 Days A Year! |
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